Contact a Certified Test Administrator Services (CTAS) Representative

Potential CTAS test centers

If you have questions about becoming a CTAS test center, please view the Frequently Asked Questions (PDF).

For additional inquiries, please contact a CTAS representative at ctas@ets.org.

Are you ready to begin the certification process? Complete the application

If you’re a test taker, please contact customer support for your testing program.

For urgent test day issues, please contact the Global Help Desk at 1-800-789-9947 or https://ehelp.prometric.com/.

Who you'll contact depends on the issue with which you need assistance.

For help with:	Email:
changing your mailing or shipping address adding or canceling a test date changing a test administration start time IDs left at the test center by candidates adding or reducing workstations adding a new lab moving a test center determining why your test center is on hold administering other ETS internet-delivered tests	CTAS Capacity Management Team: ctas@ets.org
test center payments other financial information	CTAS Financial Team: ctasfinancial@ets.org
logging in to TC Portal requests for more Confidentiality Statement Return Envelopes equipment replacements or additions	iBT Governance Team: ibt_governance@ets.org
software/hardware issues on workstations, administration stations and cache proxy	toeflibttech@ets.org (and copy ctas@ets.org)
add new Test Center Administrator (TCA) or Proctor to test center	tcacert@ets.org

For any other issues not listed above, please contact a CTAS representative at ctas@ets.org.